Refund Policy

Featrrr uses structured proposals and payment flows designed to protect both buyers and creators. This Refund Policy explains what happens when projects change, work is not delivered, or a payment dispute arises.

Until a buyer funds a proposal, either party may withdraw or decline according to in-app proposal states. No platform escrow payment has occurred, so refund processing is generally not applicable.

• Funds are held while the creator performs work under an active, funded proposal.
• When the creator submits deliverables, the buyer reviews and approves release according to the product workflow.
• If revisions are requested, work continues under the same funded project where supported.

If deliverables are materially missing, late without agreement, or not as described, buyers should message the creator and use in-app project tools. Featrrr may review account activity and payment records to help resolve disputes but does not guarantee a particular outcome.

Refunds or partial refunds, when approved, are processed through our payment partners and may take several business days to appear on the original payment method.

Buyers should contact Featrrr support before initiating a chargeback with their bank. Unauthorized chargebacks may lead to account restrictions while the payment network investigates.

Creators receive payouts after buyer approval and completion of required Stripe Connect onboarding. Payout timing depends on payment partner schedules, verification status, and dispute holds.

Refund or payment questions: support@featrrr.com.